(some good advice from Jessamyn West: “put bunny ears on your headphones so no one will steal them”)
It was so much fun to hear Jessamyn West, one of my all-time favorite library bloggers, give her talk on On-the-fly Tech Support at the 2009 Iowa Library Association Annual Conference in Des Moines. Being the awesome techie librarian that she is, she has already made all of her notes and slides available on the internet, so all I have to do is tell you about how fun she was.
So way back in 1997, Salon.com wrote up a neat feature called “Are We Ready for the Library of the Future?“, explaining that librarians have become “the general public’s last-resort providers of tech support.” Yet twelve years later, lots of librarians still don’t have a clue how to troubleshoot. Never fear librarians, Jessamyn West to the rescue! Here are some key pointers for the on-the-fly tech support librarian:
So these are some things I overheard librarians saying about Lee Rainie, founding director of the Pew Internet & American Life Project, at the 2009 Iowa Library Association Annual Conference:
“He just keeps throwing data at you and it’s awesome!”
“He talks so fast and I love him!”
“Lee Rainie is my new boyfriend!”
Lee Rainie: Iowa Librarians have a crush on you. I hope you don’t think that’s weird.
In his talk “Close Encounters With Digital Citizens,” Rainie mostly threw a lot of data at us about how teenagers use the internet. He gave a similar talk in January, and those slides are available here (via slideshare):
Lee Rainie, founding director of the Pew Internet & American Life Project, was the phenomenally brilliant opening speaker at the 2009 Iowa Library Association Annual Conference. With a conference theme like “Deciphering Our Future: Transforming Iowa Libraries,” Rainie’s talk about his research on American internet usage kicked everything off on just the right note. He gave the same talk in Wisconsin later that week, and those slides are available here (via slideshare):