(some good advice from Jessamyn West: “put bunny ears on your headphones so no one will steal them”)
It was so much fun to hear Jessamyn West, one of my all-time favorite library bloggers, give her talk on On-the-fly Tech Support at the 2009 Iowa Library Association Annual Conference in Des Moines. Being the awesome techie librarian that she is, she has already made all of her notes and slides available on the internet, so all I have to do is tell you about how fun she was.
So way back in 1997, Salon.com wrote up a neat feature called “Are We Ready for the Library of the Future?“, explaining that librarians have become “the general public’s last-resort providers of tech support.” Yet twelve years later, lots of librarians still don’t have a clue how to troubleshoot. Never fear librarians, Jessamyn West to the rescue! Here are some key pointers for the on-the-fly tech support librarian:
Rachel Smalter Hall 